The software
Your workshop. Always connected.
The LOOKON® dashboard lets the workshop consult and manage vehicles, customers, jobs, documents and day-to-day activities from a computer, tablet or smartphone.
01 The platform
A single digital environment, from check-in to handover
LOOKON® is a proprietary digital platform for managing and documenting automotive aftersales.
- 01
Document Management System
Vehicles, customers, calendar, jobs, spare parts and documents in a single flow.
- 02
For workshops and operators
Responsive and synchronised, accessible from any authorised device.
- 03
iOS and Android app
The customer follows the work, the history and the deadlines from their own smartphone.
- 04
Ready for integrations and AI-ready
Modular architecture, open to integrations and to future artificial intelligence modules.
Digital Vehicle Passportoperational dashboardmanagement of photos, videos and documentstechnical checklistsquality controlmanagement of users, roles and authorisationsreports and job historyAPI readinessreadiness for artificial intelligence modules
- Operational DMS
- Digital Passport
- Audit trail
- Web App
- Privacy by design
- Static QR Code
02 Operational DMS
The DMS makes what happens in the workshop visible
A single cockpit to read workloads, job status, revenue, checklists and priority actions.
- Vehicles, customers and calendar in one place
- Jobs and operators updated in real time
- Invoices, documents and notifications in the same flow
- Indicators and open checks in view
Vehicles in the workshopjobs in progresscompleted workwork orderscalendar and appointmentsspare parts on orderopen checklistsphotographs and videosdocuments to signnotificationsvehicle historyoperational reportsroles and authorisations
03 Jobs
The servicing carried out, stage by stage
LOOKON® makes it possible to build a complete timeline of the work carried out on the vehicle. The customer follows the job without repeated phone calls and receives updates whenever the status of the work changes.
Description of the activitydate and timemileagetechnician in chargeparts replaceddownloadable documentsphotographsvideoschecklistsdiagnosticstechnical signaturequality controlcompletion status
04 Bookings
Book the right job, before arriving
Routine servicing, major work or inspections: the type of job is chosen before the vehicle comes into the workshop, with vehicle, service, date and confirmation.
05 Quality control
Before handover, a checklist that leaves a trace
The system can guide the operator through a quality control checklist. The check becomes an integral part of the vehicle's digital history.
External visual checkinternal visual checkbraking systemsuspension and steeringlighting systemsfluid levelselectronic diagnosticstyresbatteryroad testfinal outcometechnician's signatureapproval for handover
06 Diagnostics
Live diagnostics. Under control.
Progress is visible, parameters stay organised and anomalies come up exactly when they are needed.
07 Customer app
The customer follows everything in real time
The LOOKON® application lets the customer consult, according to the authorisation levels in place, the status of the vehicle and its technical history.
Vehicle statusprogress of the workjobs in progresstechnical historyphotographs and content made available by the workshopdocumentsupcoming servicingnotificationsDigital Passportvehicle QR Code
From home too, with the LOOKON® app, you can check the status of the work and follow the updates about your vehicle.
The applications for iOS and Android will be available soon. The platform is currently at a pre-commercial stage.
08 Web App
Browser, iOS and Android. One single experience.
The Web App brings the passport, job status, documents and communications to every authorised device. Responsive, synchronised, always up to date.
09 Audit trail
Every event has a time, an author and a context
The timeline links the action to the vehicle, the operator, the source and the available evidence, making the whole technical path readable.
- 01
Operational timestamp
Date and time, account, vehicle, source and Event ID of every operation recorded.
- 02
Audit trail
Consultable sequence of the activities and changes made.
- 03
Qualified level
Optional, through a qualified trust service provider.
10 Governance and privacy
Profiled access, governed data, protection from the start
- Roles for administrator, technician and customer
- Authorisations on data, media and documents
- Audit trail available to consult, with clear responsibilities
- Architecture API-ready and multi-device
- Privacy by design and configurable retention
- Minimisation — only the data necessary for the function are collected
- Transparency — clear notice before photos, documents and recordings
- Accuracy — the customer can report incorrect data without deleting the history
- Security — encryption, profiled access, availability and resilience
- Retention — defined periods based on purposes and applicable obligations
Reference principles: Regulation (EU) 2016/679 (GDPR), Articles 5, 25 and 32.
11 Technology
Modular, scalable, API-ready and AI-ready platform
The core of the platform keeps its function of collecting, organising and tracing, while the advanced modules can be integrated progressively.
APIintegrations with management softwarefleet systemsinsurance softwareCRMremarketing platformsdocument servicesdiagnosticsAI modulesvision and image acquisition systemsphysical-digital tracking of spare parts
Artificial intelligence
LOOKON® is designed with an AI-readyarchitecture. Future artificial intelligence applications may include:
Image and video analysisautomatic classification of the workanomaly detectionidentification of inconsistent datapredictive maintenanceanalysis of the technical historydecision supportworkflow optimisationassistance to operatorsanalytics for fleets and insurers
The artificial intelligence features will be introduced progressively and kept separate from the documentary core of the platform. Decision support does not replace the final judgement of the professional.
Would you like to see the platform?
Enter the demo and see the DMS, the Web App and the Digital Passport with your own eyes. If you prefer a dedicated presentation, write to us.